GSDRC

Governance, social development, conflict and humanitarian knowledge services

  • Research
    • Governance
      • Democracy & elections
      • Public sector management
      • Security & justice
      • Service delivery
      • State-society relations
      • Supporting economic development
    • Social Development
      • Gender
      • Inequalities & exclusion
      • Poverty & wellbeing
      • Social protection
    • Conflict
      • Conflict analysis
      • Conflict prevention
      • Conflict response
      • Conflict sensitivity
      • Impacts of conflict
      • Peacebuilding
    • Humanitarian Issues
      • Humanitarian financing
      • Humanitarian response
      • Recovery & reconstruction
      • Refugees/IDPs
      • Risk & resilience
    • Development Pressures
      • Climate change
      • Food security
      • Fragility
      • Migration & diaspora
      • Population growth
      • Urbanisation
    • Approaches
      • Complexity & systems thinking
      • Institutions & social norms
      • Theories of change
      • Results-based approaches
      • Rights-based approaches
      • Thinking & working politically
    • Aid Instruments
      • Budget support & SWAps
      • Capacity building
      • Civil society partnerships
      • Multilateral aid
      • Private sector partnerships
      • Technical assistance
    • Monitoring and evaluation
      • Indicators
      • Learning
      • M&E approaches
  • Services
    • Research Helpdesk
    • Professional development
  • News & commentary
  • Publication types
    • Helpdesk reports
    • Topic guides
    • Conflict analyses
    • Literature reviews
    • Professional development packs
    • Working Papers
    • Webinars
    • Covid-19 evidence summaries
  • About us
    • Staff profiles
    • International partnerships
    • Privacy policy
    • Terms and conditions
    • Contact Us
Home»Document Library»Survey Tools for Assessing Performance in Service Delivery

Survey Tools for Assessing Performance in Service Delivery

Library
J Dehn, R Reinikka, J Svensson
2003

Summary

What factors need to be considered when designing and implementing an evaluation methodology? How can both micro and macro levels be effectively incorporated into the poverty impact evaluation of a particular policy? This book by the World Bank is a collection of techniques used to evaluate the impact of economic policies on poverty and income distribution. It aims to organise these approaches around core elements of ‘incidence analysis’, showing its many uses.

There has been a recent emphasis on the need to evaluate development policies against their impact on poverty reduction. Incidence analysis provides a mechanism to rank gainers and losers of a policy against individual welfare levels or poverty status. In accordance with this view, poverty incidence analysis must begin at the micro level and this forms the basis of the evaluation methods reviewed. There are a number of weaknesses in the set of the poverty evaluation techniques presented and many tools are imperfect or inappropriate for particular applications.

The tools reviewed are organised into two parts, part one examines how to evaluate economic policies using micro-economic techniques. These kinds of policies affect poverty through individual taxation and spending and are subject to a number of conceptual issues:

  • Accounting vs. behavioural approaches: The accounting approach only acknowledges income and expenditure through the state. This ignores individual responses to different policies.
  • Ex-post vs. ex-ante: Ex ante evaluation involves quantitative techniques that try to predict the effects of policies. Ex-post evaluates policies to check whether the actual effects were those expected.
  • Average vs. marginal: Evaluating the impact of policies on the average population doesn’t allow for the impacts felt by margin groups.
  • Qualitative vs. quantitative: The impact on poverty cannot be purely defined against a measurable income as there are many dimensions to social programmes.
  • Partial vs. universal coverage: Policies with geographical dimensions may be difficult to evaluate due to their limited coverage. Certain approaches enable a universal analysis of such cases.

Part two considers techniques to evaluate economic policies that affect poverty through changes in the growth, structure and the parameters of the macro economy. A number of models can facilitate this evaluation and highlight key issues:

  • The relationship between growth and poverty in aggregate models: changes in poverty can be seen as either the uniform growth of income or changes in its distribution.
  • Linking household survey data to macro-consistency accounting frameworks: there is a need to investigate the distribution of growth within different sectors or groups in society.
  • Poverty analysis with multi market models: changes in relative prices can affect a household’s real income.

Source

Dehn, J., Reinikka, R., Svensson, J., 2003, ‘Survey Tools for Assessing Performance in Service Delivery’, Chapter 9 of ‘Toolkit for Evaluating the Poverty and Distributional Impact of Economic Policies’, World Bank, Washington

Related Content

Local financing for infrastructure in Zambia
Helpdesk Report
2017
Implementing Public Financial Management Reform
E-Learning
2017
Decentralisation of budgeting process
Literature Review
2017
Public procurement reform: assessing interventions aimed at improving transparency
Literature Review
2016

University of Birmingham

Connect with us: Bluesky Linkedin X.com

Outputs supported by DFID are © DFID Crown Copyright 2025; outputs supported by the Australian Government are © Australian Government 2025; and outputs supported by the European Commission are © European Union 2025

We use cookies to remember settings and choices, and to count visitor numbers and usage trends. These cookies do not identify you personally. By using this site you indicate agreement with the use of cookies. For details, click "read more" and see "use of cookies".