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Home»Governance»Service delivery

Service delivery

Participatory methods for community consultation

Helpdesk Report
  • Siân Herbert
May 2013

This annotated bibliography identifies literature about specific participatory methods and tools for community consultation. Key findings Some donors have used particular participatory methodologies to inform country level strategy – such as Participatory Poverty Assessments by the World Bank and a donor staff immersion approach by the Swiss Agency for Development and ...» more

Community Monitoring of Service Delivery

Helpdesk Report
  • Claire Mcloughlin
February 2008

Community involvement in the systematic collection of information to assess the quality of public services can take many forms. Mechanisms include citizen report cards (survey-based quantitative assessments of services) community scorecards (quantitative surveys combined with qualitative meetings), social audits (combination of the two) or participatory expenditure tracking. ...» more

Increasing Birth Registration for Children of Marginalised Groups in Pakistan

Helpdesk Report
  • Iffat Idris
July 2021

This review looks at approaches to promote birth registration among marginalised groups, in order to inform programming in Pakistan. It draws on a mixture of academic and grey literature, in particular reports by international development organizations. While there is extensive literature on rates of birth registration and the barriers to this, and consensus on approaches to ...» more

Maintaining basic state functions and service delivery during escalating crises

Helpdesk Report
  • Siân Herbert
July 2021

This rapid literature review explores how to maintain essential state functions and basic service delivery during escalating conflict situations. It draws on literature and ideas from various overlapping agendas including development and humanitarian nexus; development, humanitarian and peacebuilding nexus (the “triple nexus”); fragile states; state-building; conflict ...» more

Interventions in LICs and LMICs to improve air quality and/or mitigate its impacts

Helpdesk Report
  • William Avis and Suzanne Bartington
October 2020

This rapid literature review summarises evidence on air quality interventions in LICs and LMICs to improve air quality and/or mitigate its impacts. The review found limited evidence derived from such countries and instead draws on evidence from reviews and compilations compiled by bodies such as Public Health England (PHE) and the World Health Organisation (WHO). In particular, ...» more

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