• About us
  • GSDRC Publications
  • Research Helpdesk
  • E-Bulletin
  • Privacy policy

GSDRC

Governance, social development, conflict and humanitarian knowledge services

  • Governance
    • Democracy & elections
  • Social Development
    • Social protection
  • Humanitarian Issues
    • Humanitarian financing
    • Humanitarian response
  • Conflict
    • Conflict analysis
    • Conflict prevention
    • Conflict response
    • Conflict sensitivity
    • Impacts of conflict
  • Development Pressures
    • Climate change
    • Food security
    • Fragility
  • Approaches
    • Complexity & systems thinking
  • Aid Instruments
    • Budget support & SWAps
    • Capacity building
    • Civil society partnerships
  • M&E
    • Indicators
    • Learning
    • M&E approaches
Home»E-Learning»Citizen voice and action

Citizen voice and action

E-Learning
  • Reading pack
  • Andrea Cornwall
March 2016

No democratic government can afford not to listen to the voices of its citizens. There a three reasons for this. First, it is a matter of common sense. Involving people in discussions about how to tackle a problem that affects their lives is much more likely to generate successful solutions. If opportunities are made to formulate and test out new ideas with those who are to benefit from them, it can save time and money in the long run. Second, it is a matter of good governance. It’s better to involve people in a conversation about change and hear their views than to deal with protest or face the consequences at the ballot box. Lastly, it is a matter of principle. Democratic governments ought to be accountable to their citizens, and citizens have a right to be informed, consulted and involved in decisions that have implications for their lives.

For all the benefits that citizen participation brings in terms of democratic legitimacy, effectiveness and engagement, governments – and institutions of various sizes and scales – find it difficult and sometimes threatening to give people information and involve them in decision-making on issues that affect them. This is because participation is ultimately about power. Shifting from an expert-led, top-down mode of decision-making to one that enlists a diversity of publics in deliberation and is open to alternatives involves challenging and changing deep-seated cultures of politics and bureaucracy. This can be very difficult. Critics argue that participation is too complicated, costly and time-consuming, that there is not enough evidence that it improves outcomes and that is too expensive for what it delivers. Yet there are compelling examples of what can go wrong if citizens are not consulted, and a solid body of experience from around the world of what governments gain from citizen engagement.

Two areas can be identified in the literature: (i) strengthening citizen voice and engagement with the state, principally through institutionalized forms of participation and (ii) more adversarial approaches to citizen voice, through the ‘contentious politics’ of advocacy and mobilisation associated with social movements. The selection of readings in this pack seeks to capture this range of citizen voice and action. Each one also addresses dimensions of difference, the challenges of inclusion – especially of women and minorities – and translating participation into influence.

Key readings

Reading 1: Cornwall, A. (2009). Unpacking participation: Models, meanings and practices. Community Development Journal 43 (3): 269–283

This article explores models and meanings of citizen participation, introducing a series of useful typologies that can help identify modes of participation in practice and exploring some of the dilemmas of engagement

Reading 2: Goetz, A.M. and Gaventa, J. (2001). Bringing citizen voice and client focus into service delivery.  IDS Working Paper 38. Brighton, UK: Institute of Development Studies.

This paper draws together examples from the global south and north to explore a spectrum of possibilities for citizen voice, from opportunities made available by governments and other authorities for citizens to have a say to citizens claiming voice.

Reading 3: Fox, J. (2015). Social accountability: What does the evidence really say? World Development 72: 346–361.

Fox looks at the evidence concerning social accountability, and provides a very useful overview of its dynamics in practice.

Reading 4: Miraftab, F. and Will, S. (2005). Insurgency and spaces of active citizenship: The story of Western Cape anti-eviction campaign in South Africa. Journal of Planning Education and Research 25: 200-217.

This article explores the interface between ‘insurgent’ forms of citizen action and the state. It provides an example of contestation and some useful conceptual hooks to make sense of citizen action beyond “invited participation”.

Reading 5: Tadros, M. (2014). Beyond ballotocracy: Citizens’ voices and the many faces of unruly politics. IDS Bulletin 45(5): 48-57.

Tadros considers “unruly politics” as a mode of citizen voice and action.

Questions to guide reading

  • What might governments gain from going beyond informing citizens to engaging them more directly in shaping decisions that affect them? What lessons about citizen action can be learnt from looking “beyond the ballot box”?
  • What kinds of issues might “invited participation” help governments to address – and what are the benefits and risks of engaging citizens in this way?
  • What are the challenges of inclusion, especially of women, black, ethnic and religious minorities, people with disabilities, and lesbian, gay, bi, queer and trans people?
  • What does the evidence tell us about “what works” to promote citizen engagement in holding the state to account?
  • What are the implications for donors of supporting processes of citizen voice and action that contest the status quo?
  • How can we understand, measure and assess changes brought about by a) citizen voice; and b) impacts of interventions to support greater citizen voice?

Further resources

  • Cornwall, A. (2011). The Participation Reader. London: Zed Books


Send us feedback on this reading pack

Suggested citation

Cornwall, A. (2016). Citizen Voice and Action. GSDRC Professional Development Reading Pack no.36. Birmingham, UK: University of Birmingham.

About the author: Andrea Cornwall

Andrea Cornwall is Professor of Anthropology and International Development in the School of Global Studies at the University of Sussex, Head of the School of Global Studies and former director of Pathways of Women’s Empowerment, the DFID-funded Research Programme Consortium. Her research interests include the politics of institutionalised participation and citizen engagement in the governance of health. Relevant publications include Spaces for Change? The Politics of Participation in New Democratic Arenas (Zed 2008), Democratising Engagement: What the UK Can Learn from International Experience (Demos 2009) and Participation: A Reader (Zed 2011).
birminghamids hcri

gro.crdsg@seiriuqne Feedback Disclaimer

Outputs supported by FCDO are © Crown Copyright 2022; outputs supported by the Australian Government are © Australian Government 2022; and outputs supported by the European Commission are © European Union 2022
Connect with us: facebooktwitter

Outputs supported by DFID are © DFID Crown Copyright 2022; outputs supported by the Australian Government are © Australian Government 2022; and outputs supported by the European Commission are © European Union 2022