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Home»GSDRC Publications»Automation of government processes

Automation of government processes

Helpdesk Report
  • Siân Herbert
October 2019

Question

What evidence tells us about the lessons learned from automating government processes, particularly in middle income countries or fragile and conflict affected environments? When possible focus on what impact the automation had?

Summary

This rapid literature review examines the impact of, and lessons from, automating government processes in middle-income countries (MICs) and fragile and conflict affected environments (FCAEs).

file type icon See Full Report [494 KB]

Enquirer:

  • DFID

Suggested citation

Herbert, S. (2019). Automation of government processes. K4D Helpdesk Report. Brighton, UK: Institute of Development Studies.

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