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Home»Governance»Service delivery»Access to services

Access to services

Community Monitoring of Service Delivery

Helpdesk Report
  • Claire Mcloughlin
February 2008

Community involvement in the systematic collection of information to assess the quality of public services can take many forms. Mechanisms include citizen report cards (survey-based quantitative assessments of services) community scorecards (quantitative surveys combined with qualitative meetings), social audits (combination of the two) or participatory expenditure tracking. ...» more

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