Equitable access to essential public services is vital for human development, inclusive growth, and tackling persistent inequality. This topic guide provides an overview of the best available evidence on inclusive service delivery. It includes lessons from cases where aid has been effective at addressing weak front-line incentives, where services have been delivered in very ...» more
Performance Related Pay
There are very few recent resources addressing performance related pay (PRP) in the central government administrations of developing countries. Several of the experts contacted emphasised that PRP has not been widely implemented in the developing world, and none were able to suggest a case where PRP had been implemented successfully. Most of the work in this area has instead ...» more
Reintegration Best Practice
The following ‘lessons learned’ in relation to reintegration are repeated across the literature:Reintegration is a long process and programmes must be part of a wider security sector reform strategyReintegration should be nationally led and take a participatory approach, including various stakeholders.Planning for reintegration should begin early.Clear selection criteria should ...» more
Political Economy of Civil Service Reform
Much of the recent literature on civil service reform (CSR) emphasises that reforms have tended to fail and that political factors are critical to the success or failure or reform efforts. Political contextual factors and the impact of bureaucrats’ and politicians’ personal interests are most frequently discussed. Regional and ethnic political factors were generally not ...» more
Budget Support and Civil Society
The following points are repeatedly made in the literature with regard to civil society engagement in the context of budget support: The key role for civil society in PRBS is in holding government to account, along with parliament. Donors providing budget support to governments have tended to simultaneously provide support to civil society to strengthen their capacities ...» more
