This helpdesk report identifies lessons learned on retaining staff in the public service in Africa, with a focus on external auditing (Supreme Audit Institutions (SAIs) and Offices of the Auditor General (OAG)). However, because documented experience from these institutions is scarce, it also includes literature on internal auditing in public bodies as well as experience from ...» more
Service delivery
Monitoring and Evaluating Civil Service Performance
There continues to be debate as to how best to monitor and evaluate civil service performance. This debate relates to what to measure, the best indicators to use, whether such a framework is appropriate and how best to implement a chosen framework. ...» more
Impact of Anti-Trafficking Programmes
Across all types of anti-trafficking programmes the evidence of impact is limited. A large number of studies highlight the paucity of data on trafficking, which many argue makes it difficult to conduct evaluations of anti-trafficking programmes. The absence of baseline data on levels of trafficking, and the failure to interview victims or survivors are particular problems. ...» more
Mapping of Organisations Countering Trafficking
The United Nations definition of human trafficking is: ‘the recruitment, transportation, transfer, harbouring or receipt of persons, by means of the threat or use of force or other forms of coercion, of abduction, of fraud, of deception, of the abuse of power or of a position of vulnerability or of the giving or receiving of payments or benefits to achieve the consent of a ...» more
Governance Reform and Service Delivery
This report offers a survey of lessons learned and guidance for reforming governance and improving service delivery in environments similar to that of Sierra Leone. It is important to note what this ‘environment’ is: Sierra Leone is one of the 44 countries classified as ‘fragile states’ under the OECD DAC’s definition. The DAC characterises fragile states as countries which ...» more