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Home»Governance»Service delivery

Service delivery

Civil Society and Excluded Groups

Helpdesk Report
  • Huma Haider
April 2010

There is a dearth of comprehensive studies that look precisely at the ‘value added’ of working through civil society to reach excluded, marginalised and vulnerable groups. This helpdesk research report thus relies on a range of more general literature on civil society and thematic and country case studies, drawing out information and findings on positive impacts from civil ...» more

Natural Resource Revenue for Service Delivery

Helpdesk Report
  • Andrew McDevitt
March 2010

There is very little literature which addresses the impact of natural resource revenues on the quality of service delivery per se. The evidence that does exist suggests large differences among natural resource dependent developing countries in terms of the effects of resource wealth on social expenditures. There is more consensus on those factors which hinder positive outcomes ...» more

Impact of Radicalisation/Violent Extremism on Poverty and Development Outcomes

Helpdesk Report
  • Emma Broadbent
March 2010

Identifying the impact of violence arising from radicalisation processes and extremism upon poverty and development outcomes is difficult due to the lack of literature which deals with the subject matter specifically. The discussion concerning radicalisation and extremist violence tends to focus on the following areas: 1) Islamic extremism and religious fundamentalism; 2) ...» more

Performance Related Pay

Helpdesk Report
  • Zoe Scott
March 2010

There are very few recent resources addressing performance related pay (PRP) in the central government administrations of developing countries. Several of the experts contacted emphasised that PRP has not been widely implemented in the developing world, and none were able to suggest a case where PRP had been implemented successfully. Most of the work in this area has instead ...» more

Conceptualising Inequality

Helpdesk Report
  • Emma Broadbent
February 2010

Intra-country inequality, part of the wider concern with inequality between countries or global regions, can be understood in three broad and interlinking ways: Economic inequality, which is what much of the existing conceptualisation of inequality discusses and is indeed the origin of international development concerns with inequality of income, consumption and distribution ...» more

Public Financial Management and Frontline Service Delivery

Helpdesk Report
  • Emma Broadbent
January 2010

A review of the literature suggests that in designing PFM reform programmes it is essential to consider the following:PFM reforms must be understood as part of a more general public sector reform process.PFM reforms should have poverty reduction as a central objective.PFM reforms need to be designed at sector level in order to accommodate the needs, capacities and willingness ...» more

Civil Service Reform in Rwanda

Helpdesk Report
  • Emma Broadbent
December 2009

It is generally asserted that the Government of Rwanda has embarked on an impressive array of public sector reforms, with little criticism of their commitment or political willingness to support change. Public sector reform is discussed in the following policy contexts: human resource development; good governance and institutional strengthening; decentralisation to district- ...» more

Vetting Public Employees

Helpdesk Report
  • Brian Lucas
December 2009

Vetting refers to “processes for assessing an individual’s integrity as a means of determining his or her suitability for public employment.” Vetting may be applied to people who already hold public service positions, typically in post-conflict, post-authoritarian, or otherwise transitional contexts with the objective of removing individuals responsible for war crimes, human ...» more

‘Voices of the Poor’ in Southern Africa

Helpdesk Report
  • Zoe Scott
November 2009

No recent 'voices of the poor' type studies for the SADC (Southern African Development Community) region have been identified during the research for this query. Additionally, none of the experts who contributed to the research knew of such a report or of similar research projects currently underway. Several Africa-wide studies published by Afrobarometer, which include ...» more

Gender and Elections in Afghanistan

Helpdesk Report
  • Seema Khan
September 2009

Press coverage around the recent presidential elections in Afghanistan emphasised the low turnout of women voters, highlighting the shortage of female staff at polling stations, proxy voting by male family members, and the threat of retributive violence against women voters and candidates as key factors. However, the academic literature is largely silent on these issues, both ...» more

Urbanisation and Urban Poverty in Bangladesh

Helpdesk Report
  • Seema Khan
July 2009

Access to housing and security of tenure is a key issue for the urban poor of Bangladesh. Often they are forced to settle in informal settlements on marginal lands where they fall prey to mastaans, or middle men, who charge extortionate rents for land and services and often use coercive methods. These settlements often have little or no access to basic services such as water ...» more

The Impact of Conflict on Women’s Education, Employment and Health Care

Helpdesk Report
  • Andrew McDevitt
April 2009

The extent to which conflict restricts women’s freedom of movement depends on a number of factors including the stage of conflict, whether the women are displaced, whether they are directly or indirectly affected by the conflict, and the cultural norms of the conflict-affected area. Forced displacement, for example, may in some cases lead to greater mobility, where women assume ...» more

The Humanitarian Impact of the Global Economic Crisis on the Asia Pacific Region

Helpdesk Report
  • Seema Khan
April 2009

Preliminary estimates by the ILO indicate that in 2009 unemployment in Asia-Pacific could increase by between 7 and 23 million workers. The countries experiencing the greatest impact will be those with slowing economies and rapid labour force growth, such as Cambodia, Pakistan and the Philippines. Emerging economies whose growth depends heavily on exports to the United States ...» more

French Financial Crisis (2008-2009)

Helpdesk Report
  • Brian Lucas
April 2009

There is very little academic literature available about the current economic crisis and its social impacts in France. This report includes some relevant articles from the news media. More literature is available relating to the unrest seen in 2005, and as some of that material may be relevant to the current situation a small selection has been included.Unemployment and ...» more

Argentine Financial Crisis (2001-2002)

Helpdesk Report
  • Andrew McDevitt
April 2009

The 2001-2002 Argentine financial crisis culminated in the collapse of the 1991 Convertibility Plan, the freezing of bank deposits, and the biggest foreign debt default in world economic history. By May 2002, 40% of the total workforce was either unemployed or underemployed.Social unrest during and following the financial crisis principally took the form of social protests. ...» more

Equality and Human Rights Commission

Helpdesk Report
  • Huma Haider
March 2009

The Equality and Human Rights Commission (EHRC) is a non-departmental public body established under the Equality Act 2006. It began its operations on 1 October 2007. It brings together the work of the three previous equality commissions - the Disability Rights Commission (DRC), Equal Opportunities Commission (EOC) and Commission for Racial Equality (CRE). The EHRC also takes ...» more

Non-State Providers of Education in Fragile and Conflict-Affected States

Helpdesk Report
  • Seema Khan
February 2009

NSPs are generally viewed as key service providers and as more pragmatic, flexible and adaptable than state structures in fragile states. By allowing communities to identify their own priorities they are often seen as having the potential to empower communities, set up local governance structures and strengthen social accountability mechanisms. Some of they key advantages of ...» more

Non-State Providers of Health Services in Fragile and Conflict-Affected States

Helpdesk Report
  • Andrew McDevitt
February 2009

Most mechanisms that use NSPs to deliver services are only being applied at a very small scale in fragile states. There is some evidence that the most widely used mechanism - contracting - can increase service utilisation, increase service quality, improve efficiency, reduce service fragmentation, and support strengthening of national capacity. The basic package of health ...» more

Identity Politics in Nepal

Helpdesk Report
  • Huma Haider
February 2009

In 1990, the 30 year-old Panchayat regime was overthrown, a new Constitution written and a multiparty system re-established. Although these reforms did not properly address the exclusion of marginalised groups and ethnic centralisation continued, they did provide the space for such grievances to be mobilised and heard – resulting in the emergence of ‘identity politics’.There ...» more

Service Delivery and Stabilisation

Helpdesk Report
  • Seema Khan
February 2009

There is very little evidence on the impact of stabilisation service delivery initiatives on producing a peace dividend, or providing the basis for longer-term sustainable reform.Nevertheless, the most commonly cited potential benefits of service delivery in post-conflict environments are that visible delivery enhances state legitimacy, strengthens the social contract and ...» more

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