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Home»Governance»Service delivery

Service delivery

Women and Girls in the MENA Region

Helpdesk Report
  • Ann Kangas
October 2011

Women in the Middle East and North Africa (MENA) have seen positive changes in their economic and political rights between 2005 and 2010. According to research carried out by Freedom House, 14 out of the 17 MENA countries recorded some gains in the status of women. The Gulf States recorded the highest degrees of improvement, with women becoming more visible participants in ...» more

IFIs, economic reform and inclusive growth in Egypt

Helpdesk Report
  • Freida M'Cormack
September 2011

In 2004 Egypt began to implement bold economic reforms, supported by its main donors and the International Finance Institutions (IFIs). The reforms, which included macroeconomic policies; financial sector reform; privatisation and structural reforms in trade, taxes and subsides, contributed to a rapid acceleration of growth, making it one of the Middle East and North Africa's ...» more

Effects of decentralisation on social spending

Helpdesk Report
  • Freida M'Cormack
September 2011

Decentralisation and devolution to locally elected forms of government is often promoted as a means of: 1. giving local citizens and their representatives more decision-making power (political decentralisation); 2. redistributing authority, responsibilities and resources among different levels of government (administrative decentralisation); and 3. localising authority over ...» more

Output-based aid in water and sanitation

Helpdesk Report
  • Brian Lucas
August 2011

Output-based aid (OBA) is one of a range of results-based financing approaches which aims to improve development outcomes by linking the disbursement of aid money to achievement of specified outputs by service delivery partners. There is considerable experience with OBA in the transport sector and in Latin America, but very little experience and evidence in the water and ...» more

Shame, Self-Esteem and Poverty

Helpdesk Report
  • Oliver Walton
August 2011

Shame and self-esteem have long been considered inherent components of poverty. Adam Smith first emphasised the relative character of poverty, arguing that poverty was better captured by indicators such as ‘ability to go about without shame’ than absolute material measures. More recently, this relational understanding of poverty has been championed by Amartya Sen who has argued ...» more

Public sector provision of services in PNG

Helpdesk Report
  • Huma Haider
July 2011

Despite the initiation of a series of public sector reform policies in Papua New Guinea (PNG) since the late 1990s, service delivery and accountability remain weak. There has been a disconnect between the adoption of sound policy making and actual implementation at all levels of government. This has resulted in variation in performance between sectors and over time. Specific ...» more

Understanding Sectarianism in MENA countries

Helpdesk Report
  • Seema Khan
May 2011

There is some debate about how sectarianism, particularly as it relates to the Middle East is commonly conceptualised. For many in the Middle East, it has come to be defined as the process of ascribing political and social claims or rights on the basis of religious adherence and belonging. However, scholars stress the importance of developing an appropriate conceptual framework ...» more

Experience with Health SWAps

Helpdesk Report
  • Erika Fraser
February 2011

Experiences with SWAps have shown that they can have a positive impact on improved national ownership and leadership; donor harmonisation and alignment; and greater coherence, transparency and accountability along the policy-result chain. This query examines the key determinants and prerequisites for success in health SWAps. It also looks at the success of different SWAp ...» more

Violence against Women (VAW) and political engagement

Helpdesk Report
  • Erika Fraser
January 2011

The link between violence against women (VAW) and women’s political engagement is a complex one, deeply rooted in patriarchal systems of gender relations.In the literature consulted for this query, convincing arguments are made about the connection between VAW and women’s engagement in political processes. The link between VAW and women’s under-representation in politics is ...» more

Community Empowerment Outcomes – South Asia

Helpdesk Report
  • Huma Haider
December 2010

Key findings: The vast majority of the literature focuses on the empowerment of women in the community. Of these, some evaluate the contribution of the underlying activity (e.g. micro-finance) in promoting empowerment outcomes, rather than assessing the outcomes of empowerment programmes, more generally. Nonetheless, outcome findings do overlap for both and there is value in ...» more

Climate Change, Empowerment and Accountability

Helpdesk Report
  • Andrew McDevitt
December 2010

This helpdesk research looks at how climate change policies and programmes (particularly for adaptation) can best respond to the needs of the most vulnerable. The general consensus appears to be that this requires a combination of greater investment in community-based adaptation, more decentralised planning and stronger mechanisms to link community-level decision-making with ...» more

Staff Retention in African Public Service

Helpdesk Report
  • Andrew McDevitt
November 2010

This helpdesk report identifies lessons learned on retaining staff in the public service in Africa, with a focus on external auditing (Supreme Audit Institutions (SAIs) and Offices of the Auditor General (OAG)). However, because documented experience from these institutions is scarce, it also includes literature on internal auditing in public bodies as well as experience from ...» more

Monitoring and Evaluating Civil Service Performance

Helpdesk Report
  • Sumedh Rao
November 2010

There continues to be debate as to how best to monitor and evaluate civil service performance. This debate relates to what to measure, the best indicators to use, whether such a framework is appropriate and how best to implement a chosen framework. ...» more

Impact of Anti-Trafficking Programmes

Helpdesk Report
  • Oliver Walton
October 2010

Across all types of anti-trafficking programmes the evidence of impact is limited. A large number of studies highlight the paucity of data on trafficking, which many argue makes it difficult to conduct evaluations of anti-trafficking programmes. The absence of baseline data on levels of trafficking, and the failure to interview victims or survivors are particular problems. ...» more

Mapping of Organisations Countering Trafficking

Helpdesk Report
  • Huma Haider
October 2010

The United Nations definition of human trafficking is: ‘the recruitment, transportation, transfer, harbouring or receipt of persons, by means of the threat or use of force or other forms of coercion, of abduction, of fraud, of deception, of the abuse of power or of a position of vulnerability or of the giving or receiving of payments or benefits to achieve the consent of a ...» more

Governance Reform and Service Delivery

Helpdesk Report
  • Emma Broadbent
September 2010

This report offers a survey of lessons learned and guidance for reforming governance and improving service delivery in environments similar to that of Sierra Leone. It is important to note what this ‘environment’ is: Sierra Leone is one of the 44 countries classified as ‘fragile states’ under the OECD DAC’s definition. The DAC characterises fragile states as countries which ...» more

Measuring Women’s Economic Empowerment

Helpdesk Report
  • Andrew McDevitt
August 2010

There is no standard definition of women’s economic empowerment and the term is often used loosely. From the literature reviewed for this report, it would appear that the majority of efforts to measure women’s economic empowerment programmes focus primarily on quantitative outcomes - such as increased access to credit or increased revenue - even where the stated objectives ...» more

Land and Property Rights Interventions

Helpdesk Report
  • Emma Broadbent
July 2010

The literature here provides a guide to existing concerns and approaches to the promotion of pro-poor outcomes through land and property rights. Generally, there is increasing emphasis on both the impacts upon women and the need for interventions to be designed and implemented with gender sensitivity. There is also a strong emphasis on the need to locate land and property ...» more

New ICTs for Development

Helpdesk Report
  • Oliver Walton
June 2010

This short report provides a list of new information and communications technologies (ICTs) being used to enhance development outcomes. The use of ICTs among poor people is growing rapidly. In 2009, there were an estimated 2.2 billion mobile phones in the developing world and 305 million computers. In 1998, two of every 100 inhabitants in developing countries was a mobile phone ...» more

Inclusive Growth

Helpdesk Report
  • Huma Haider
April 2010

Various barriers and constraints to poor people’s participation in growth are identified in the literature. These include:GeographyLimited investment in human capitalPoor healthLimited assets and access to creditEconomic insecuritySome of the literature argues that facilitating access of the poor to growth is insufficient to obtain inclusive growth; attention must also be paid ...» more

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